Training

December Listing Training Schedule

12/6 Run Ads on Amazon

  • Strategically of running ads
  • Best practices to enhance visibility and attract potential customers

12/13 Ship to Amazon

  • Discover essential tips for efficiently
  • Box and label criteria introduction

12/20 Resolve Return Issue

  • Frequent return problem
  • Real life examples and how to fix them

Q&A Form

Listing Creation Processing Flow

Step 1: Product Authenticity

Step 2: Product Category

  • Check the product category if it is restricted and if it requires relevant documents, such as LOA, FCC number, toy reports, etc., or if any information needs to be displayed on the product itself or the product detail page. Please check the file for the required documents and restricted category. We must not create any restricted product.

Step 3: Compliance Checklist

  • Create a checklist for related product category

Step 4: Listing confirmation before publishing

Internal Training Material

Create Listing SOP.pptx

New SKU Order Review Criteria.pptx

fix listing request.pptx

FDA-Related Policy Compliance

Skin lightening and whitening products

Dietary Supplements

Cosmetics and Skin and hair care

CPAP Cleaning and Disinfecting Devices

Personal Lubricants

Medical devices and accessories

Menstrual Device 

Male and female condoms

Skin lightening and whitening products

Products include bleaching creams, whiteners skin brighteners, and fading creams. 

Compliance Checklist

  • Product images must comply with FDA Labeling (21 CFR 201 Subpart C), including Ingredients, Warnings, and Directions. 
  • Amazon prohibits all skin care products that contain “Mercury” or its equivalents. 
  • Creams containing “Hydroquinone” are prohibited to sell which requires a prescription for purchase.  
Compliance Document Type Compliance Document Definition 
Skin Lightening and Whitening products 21 CFR 700.13 (Cosmetic Testing – Mercury); AND 21 CFR Part 710 (Voluntary Registration of Cosmetic Product Establishments); AND 21 CFR Part 720 (Voluntary Filing of Cosmetic Product Ingredient and Cosmetic Raw Material Composition Statements) 
Technical specification or safety data sheet that lists each ingredient and concentration or concentration range. 
Certificate demonstrates that the product is currently manufactured in a Current Good Manufacturing Practice Regulation (cGMP) facility 
Documentation that demonstrates participation by the selling partner, manufacturer, packer, or distributor of the product in the FDA’s Voluntary Cosmetic Registration Program (VCRP) – Form FDA 2511 
Copy of the Cosmetic Product Ingredient Statement – Form FDA 2512 
Test results from ISO 17025 accredited lab that demonstrate that “Mercury” is less than 1 ppm 

Reference Link: https://sellercentral.amazon.com/help/hub/reference/GC37KSM44NPNZED6

Dietary Supplements

Dietary supplements are vitamins, minerals, herbs, or other substances, such as amino acids or fatty acids eaten to supplement the diet. They often come in forms like tablets, capsules, softgels, gelcaps, powders, and liquids. Supplements must be correctly described and labeled, and they must not be prohibited by Amazon policies. Use the checklist below to be sure your product can be sold on Amazon.  

Compliance Checklist

Must be labeled in English with the following information: 

  • The name of the dietary supplement; the total quantity/mount of the supplement, such as 100 tablets, 5 mg, 6 oz 
  • A “Supplement Facts” panel: The ingredient list, The name and address of the manufacturer, packer, or distributor 
  • Supplement labels must not state that the products cure, mitigate, treat, or prevent a disease in humans, unless that statement is approved by the FDA 
  • Supplement labels must not claim that the products have the same effects as controlled substances or prescription drugs, such as names that could be confused with controlled substances or prescriptions drugs, like “Viagrex” or “TestosterX”) 
  • Supplement labels must not claim that the supplements are “FDA approved”, must not use the FDA logo, must not state “tester,” “not for retail sale,” or “not intended for resale” 
  • Detail pages must not claim that the products produce an effect similar to that of an anabolic steroid, such as “Legal Steroids” 
Compliance Document Type Compliance Document Definition 
A finished product Certificate of Analysis (COA) – A finished product Certificate of Analysis (COA) issued by an ISO/IEC 17025 accredited lab (in-house or third-party). The valid ISO certificate showing name of accreditation body and accreditation number must also be submitted. 
OR  
Evidence of Product/ASIN enrollment or participation in one of the third-party quality certification programs listed in the document definition. A finished product Certificate of Analysis (COA) issued by an in-house laboratory that is compliant with current good manufacturing practices (cGMP) per 21 CFR 111 and 117. A valid GMP certificate of the manufacturing facility must also be submitted. Amazon accepts GMP certificates from the following third-party programs: GRMA 455-2, NSF (NSF/ANSI 173 Section 8 of NSF/ANSI 455-2), UL GMP, USP GMP, Eurofins, SAI Global, SGS, Intertek, TGA, and SSCI. 
– Evidence of Product/ASIN enrollment or participation in one of the following third-party quality certification programs: NSF/ANSI 173 Product Certification, NSF Certified for Sport®, BSCG Certified Drug Free®, Informed-Choice/Informed-Sport Program, USP Dietary Supplement Verification Program, UL Brand Certification Program. 
Product Images Product packaging images must include all six-sides of the product packaging. 

Reference Link: https://sellercentral.amazon.com/help/hub/reference/G55N3JF2WQS7RVNE

Cosmetics and Skin and hair care

Includes products like skin creams, perfumes, lipsticks, fingernail polishes, temporary tattoos, eye and facial makeup, shampoos, hair colors, toothpastes, and deodorants.

Compliance Checklist

Must be labeled in English with the following information:

  • The name of the product, purpose or use of the product, the content of the cosmetic, in terms of weight, measure, count or a combination (such as 30 oz, 5 mL, 10 pills, 5 lb), ingredient list, name and address of the manufacturer, packer, or distributor
  • Labels and detail pages must not: State that the products cure, mitigate, treat, or prevent a disease in humans, unless that statement is approved by the FDA, State that the cosmetics are “FDA approved” if they are not FDA approved or Use the FDA logo

Reference Link: https://sellercentral.amazon.com/help/hub/reference/G200164470?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A1TWYVWG4QDVKK&mons_sel_persist=true&stck=NA

CPAP Cleaning and Disinfecting Devices

Only products that comply with FDA requirements and are authorized may be sold on Amazon.

Personal Lubricants

Especially used for penile or vaginal application are intended to moisturize, lubricant, and enhance the comfort of intimate sexual activity. Please check if the vendor have “Registered FDA Medical Device certificate before purchasing. Must not source lubricant if the vendor cannot provide it.

Reference Link: https://sellercentral.amazon.com/help/hub/reference/GNEJ9DZASWJL4S4U

Medical devices and accessories

Classified your medical device: https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfpcd/classification.cfm 

If vendors cannot provide 510k certificate for “Class: II” products, then we are also not approved to sell those products in the US market. (We are not doctors, guys.) 

Reference Link: https://sellercentral.amazon.com/help/hub/reference/200164650 

Menstrual Device 

Check if the vendor’s menstrual devices have followed the below standards and regulations.  

Compliance Document Type Compliance Document Definition 
Menstrual tampons 21 CFR Part 807 (FDA Establishment Registration and Device Listing); and 21 CFR 807 Subpart E (FDA 510(k) Premarket Notification) Product packaging and label images for all menstrual devices that you offer on our store. (Product images must show all sides of the product packaging.) Product images and detail page content must comply with Amazon’s policy for medical devices.Documentation demonstrating the following:  FDA Establishment Registration number (21 CFR Part 807) – screenshot FDA Device Listing (21 CFR 807) – screenshot FDA 510(k) Premarket Notification (21 CFR 807 Subpart E) – FDA Approval Letter 
Menstrual pads  Menstrual cups 21 CFR Part 807 (FDA Establishment Registration and Device Listing) Product packaging and label images for all menstrual devices that you offer on our store. (Product images must show all sides of the product packaging.) Product images and detail page content must comply with Amazon’s policy for medical devices. Documentation demonstrating the following:  FDA Establishment Registration number (21 CFR Part 807) – screenshot FDA Device Listing (21 CFR 807) – screenshot FDA 510(k) Premarket Notification (21 CFR 807 Subpart E) – FDA Approval Letter 

Reference Link: https://sellercentral.amazon.com/help/hub/reference/GMFZGW34G9Y5HU75

Male and female condoms

  • A male condom is a sheath that completely covers the penis with a closely fitting membrane. A male condom is used for contraceptive and prophylactic purposes and may prevent the transmission of sexually transmitted infections and diseases. Male condoms can be made of natural rubber or synthetic materials. 
  • A female condom is a sheath-like device that lines the vaginal wall and is inserted into the vagina prior to the initiation of intercourse. A female condom is used for contraceptive and prophylactic purposes and may prevent the transmission of sexually transmitted infections and diseases. Female condoms can be made of natural rubber or synthetic materials. 
Compliance Document Type Compliance Document Definition 
Male and female condoms All of the following:  21 CFR Part 807 (FDA Establishment Registration and Device Listing); and 21 CFR 807 Subpart E (FDA 510(k) Premarket Notification) 

Reference Link: https://sellercentral.amazon.com/help/hub/reference/G4EX3SEAAQRMLKN8